Initial Settings
- Overview
  - What Ranky can do
  - Terms
  - Supported environment
- Basic Settings
  - Aggregation period setting
  - Evaluation execution timing setting
- Each rank Settings
  - (Preliminary Preparation) Rank design
  - Rank setting
  - Priority setting
  - How to check the rank name assigned to customers
- Test Mode
  - How to check your membership rank in test mode before starting regular the operation
- Regular operation, Manual batch evaluation execution
  - Start Regular operation
  - Stop Regular operation
  - Manual batch evaluation execution (if necessary)
- Display "Membership card" to customers
  - Place membership card on storefront
  - Adjust the appearance of the membership card (color, logo, one- dimensional barcode/two- dimensional barcode, etc.)
  - Display membership card only to member of a specific rank
- Display "Calculate future rank" to customers
  - What Is the Future Rank Calculation?
  - Setting Up the Future Rank Calculation on the Storefront
  - Adjust the Appearance of the Future Rank Calculation (Colors, Description, etc.)
  - Display the future rank calculation only to members with a specific rank.
Advanced Settings
- Membership rank
  - How to view a list of customers with each rank assigned. Save it as a segment.
  - How to send a batch email for each membership rank
- Membership card
  - Change rank name display
- Automatic discounts
  - Setting Up “Order” Discount Codes for Specific Ranks
  - Setting Up “Product” Discount Codes for Specific Ranks
  - Setting Up “Shipping” Discount Codes for Specific Ranks
- Integration with other apps
  - [For merchants using the Shopify POS app] Flow for searching customer using one-dimensional barcode/two-dimensional barcode
  - Evaluating membership ranks using Dokopoi points
  - Shopify Flow Trigger Specification
- Install/Uninstall
  - How to uninstall
  - Implementation steps for stores already in operation (there are customers and orders)
Related Articles
FAQ
- About Membership card
  - Can I use themes that do not support Online Store 2.0 (OS 2.0)?
  - I can not read one-dimensional barcode/two-dimensional barcode,can I change the display size?
- About Membership rank
  - How can I set up a discount for customers with a specific rank?
  - Is there a way to combine with other apps and send emails only to customers of a specific rank?
  - If I customize it by Liquid, can I separate elements other than the membership card according to the membership rank?
  - The cumulative purchase amount of Ranky is different from the amount that can be checked on the admin screen.
  - 【Preparation before implementation】How can I assign rank to existing customer in batch?
  - Can I put a rank in a customer's tag?
  - Can I edit the rank name directly from the metafield in Shopify's Customers admin screen?
  - Can I input a rank in metafield other than app specified?
  - Does the cumulative purchase amount include consumption tax?
- Order Cancellation and Refund Policy
  - Are order cancellations and refund amounts reflected in my membership rank?
- About the app in general
  - I made a test purchase before the store opened, but my membership rank has not been changed.
  - What should I do if an error message appears on the discount creation page?
- Install/Uninstall
  - Rank metafields are not removed after uninstalling.
- About “Rankˮ evaluation
  - How should I decide the time when I set "everyday" for scheduled execution？
  - I want to know the specific start and end dates and times when setting the aggregation period from 1 to 12 months.
  - Please let me know about the customers who will be evaluated target.
  - How are rank names displayed for customers who do not fit into any ranks?
  - Is there a time lag from the start of rank evaluation until it is reflected?
  - Please tell me the type of triggers　that start the evaluation.
  - Is it possible to check the data of the customer's cumulative purchase amount/number of purchases within the period?
  - Can I check that the rank evaluation has been completed?
  - Is there a way to exclude specific orders from aggregation or rank evaluation during the evaluation period?
- Support
  - Is support available for the implementation?
- Pricing
  - Can I try Ranky for free? How long is the free trial period?　
  - Please let me know the pricing!
Support
- Terms of Use
More

What should I do if an error message appears on the discount creation page?

If you see an error message like the one below on the discount creation page, please update Ranky's data access settings.

Click "Configure discount rate and target rank name" then click "Open App.”

When you open the Ranky app, a data access update prompt will appear. Click “Update” to proceed.

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Last updated on July 30, 2025

I made a test purchase before the store opened, but my membership rank has not been changed. Rank metafields are not removed after uninstalling.