Initial Settings
- Overview
  - What Ranky can do
  - Terms
  - Supported environment
- Basic Settings
  - Evaluation execution timing setting
  - Aggregation period setting
- Each rank Settings
  - (Preliminary Preparation) Rank design
  - How to check the rank name assigned to customers
  - Priority setting
  - Rank setting
- Test Mode
  - How to check your membership rank in test mode before starting regular the operation
- Regular operation, Manual batch evaluation execution
  - Start Regular operation
  - Stop Regular operation
  - Manual batch evaluation execution (if necessary)
- Display "Membership card" to customers
  - Adjust the appearance of the membership card (color, logo, one- dimensional barcode/two- dimensional barcode, etc.)
  - Place membership card on storefront
  - Display membership card only to member of a specific rank
Advanced Settings
- Membership rank
  - How to view a list of customers with each rank assigned. Save it as a segment.
  - How to send a batch email for each membership rank
- Membership card
  - Change rank name display
- Integration with other apps
  - [For merchants using the Shopify POS app] Flow for searching customer using one-dimensional barcode/two-dimensional barcode
  - Evaluating membership ranks using Dokopoi points
  - Shopify Flow Trigger Specification
- Install/Uninstall
  - How to uninstall
  - Implementation steps for stores already in operation (there are customers and orders)
Related Articles
FAQ
- About Membership card
  - Can I use themes that do not support Online Store 2.0 (OS 2.0)?
  - I can not read one-dimensional barcode/two-dimensional barcode,can I change the display size?
- About Membership rank
  - How can I set up a discount for customers with a specific rank?
  - Is there a way to combine with other apps and send emails only to customers of a specific rank?
  - If I customize it by Liquid, can I separate elements other than the membership card according to the membership rank?
  - The cumulative purchase amount of Ranky is different from the amount that can be checked on the admin screen.
  - 【Preparation before implementation】How can I assign rank to existing customer in batch?
  - Can I put a rank in a customer's tag?
  - Can I edit the rank name directly from the metafield in Shopify's Customers admin screen?
  - Can I input a rank in metafield other than app specified?
  - Does the cumulative purchase amount include consumption tax?
- Order Cancellation and Refund Policy
  - Are order cancellations and refund amounts reflected in my membership rank?
- About the app in general
  - I made a test purchase before the store opened, but my membership rank has not been changed.
- Install/Uninstall
  - Rank metafields are not removed after uninstalling.
- About “Rankˮ evaluation
  - How should I decide the time when I set "everyday" for scheduled execution？
  - I want to know the specific start and end dates and times when setting the aggregation period from 1 to 12 months.
  - Please let me know about the customers who will be evaluated target.
  - How are rank names displayed for customers who do not fit into any ranks?
  - Is there a time lag from the start of rank evaluation until it is reflected?
  - Please tell me the type of triggers　that start the evaluation.
  - Is it possible to check the data of the customer's cumulative purchase amount/number of purchases within the period?
  - Can I check that the rank evaluation has been completed?
- Support
  - Is support available for the implementation?
- Pricing
  - Can I try Ranky for free? How long is the free trial period?　
  - Please let me know the pricing!
Support
- Terms of Use
More

Are order cancellations and refund amounts reflected in my membership rank?

Yes. The data will be reflected. ※Except for some conditions.

The cumulative purchase amount is calculated from the "Subtotal" amount in Order Management. In the case of a partial refund (manually entering the refund amount without specifying the product), the subtotal will not change, and the amount of the order cancellation and refund will not be reflected in the refund amount. For refunds, please click Order Management > Refunds and specify the item(s) to be refunded.

How to cancel or refund orders recommended by Ranky

Order cancellation (no refund)

Order cancellation (full refund)

Partial refund (specific products only)

Full refund (specific shipping fee, product and manually enter the amount)

Full refund (manually enter the full amount without specifying the product)

The evaluation execution is the timing of the refund and varies depending on the payment method. ref: Shopify Payments refunds

Deprecated order cancellation and refund methods in Ranky

Partial refund (manually enter the amount without specifying the product)

※If you cancel by the deprecated method, the evaluation will not be performed even if Event execution timing is set.

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Last updated on July 31, 2024

Does the cumulative purchase amount include consumption tax? I made a test purchase before the store opened, but my membership rank has not been changed.